Return Policy

By a Customer returning products to DACIKEYS, the Customer certifies that the products were purchased from DACIKEYS and there has been no substitution in whole or part of the same product from another supplier, distributor or other such sources of the product. The return should be in the original packaging and in unused condition (except defective). ESD or moisture-sensitive products should not be opened except under controlled conditions.

• Returns are normally accepted when completed within 60 days from the date of the parcel delivered.
• Defective ( Please provide a third party quality report of nonconforming products)
• Return Freight charges must be prepaid; we will not accept COD shipments.
• Any charges from customs and other fees should be paid by customers if the return reason is customers' reason, such as buy parts mistakenly,etc..
• We charge a 15% restocking fee of the merchandise total when returns are due to customer error. If your return is due to our error, we will not charge any restocking fee.
• Some products may require that they be returned directly to the manufacturer. Your customer service representative will give you the return authorization and the correct return address for your merchandise.
• Once we receive your return, we will refund your money within 7 days.
  

Steps:

3.Offer solutions to customer case by case.

4.Once we receive your return, we will refund your money within 7 days.