Refund Policy
Refunds are normally accepted when completed within 60 days from the date of the parcel delivered.
Please contact our support team for any issues immediately once you receive your parcels includes but is not limited to below reasons:
Not received the parcel normally
Yes, we guarantee a refund or to resend your order if you haven't received the parcel beyond the regular shipping days, except the case which customer takes the responsibility for the unsuccessful delivery such as providing an incorrect shipping address, can not complete the customs clearance due to customer's reason, etc.
Note: If the following issues occurs:
extreme weather, post office delay, customs clearance, local protest, etc. In this case, we are incapable of guaranteeing on-time delivery,but we'll try our best to support you,thanks.
Some items missing from my shipment
First, check that you've received all the boxes associated with your order. Then fully empty each box you received; sometimes small parts get caught in crevices or in packing material. If you still can't find your item, please email customer service right away. Include a description of the missing quantities and pictures of the whole parcel. We'll forward them to our warehouse to check the monitor records and the packing pictures records.
I received the wrong item
First, check that you have received all the boxes associated with your order. and check that the items you ordered are consistent with those ordered on our website. If you determine that the item is incorrect, please email customer service immediately. Include pictures of the product and the entire package. We will forward it to our warehouse inspection monitoring records and packaging picture records.
Steps:
1.Send email to:dacikeys@yeah.net support team for authorization
2.We'll check and verify the issues
3.Offer solutions to customer case by case.
4. If the customer chooses to refund, we will refund the purchase price within 7 days.
